Zendesk Support

zendesk is a software company that offers solutions to help businesses with support, sales, and customer engagement the company offers a crm as well as two versions of its widely popular helpdesk package zendesk support and zendesk suite the latter incorporates zendesk support, guide (a knowledge base platform), talk (call center software), and chat (live messaging) if you just need basic support ticketing in a proven package, zendesk support should be enough what can you do with zendesk support in custify? segment customers based on support requests define lifecycle stages based on support requests and make sure customers stay on track with tasks and alerts build customer success playbooks based on ticket status create health scores based on data like open and solved tickets create alerts if certain kpi thresholds are exceeded activation for zendesk, the email id is the primary identifier we will associate tickets in zendesk based on the email address to people in custify they will show up on the people level and be aggregated and shown on the company level as well connect to the zendesk instance using zendesk’s admin credentials and the zendesk tickets will be imported as tickets in custify you also have the option to check “use company based matching if no person is found by email” this way, the tickets that come from emails with no user match will be assigned to the proper company, based on the email domain