How often are metrics recalculated?

1\ default custify metrics most standard https //kb custify com/custify overview (e g active users yesterday, active users in the last 7 days, active users in the last 30 days , etc ) are recalculated once a day this is part of a sequence that starts at 12 00 am in the account time zone the duration of the sequence depends on the number of metrics that need to be recalculated, the number of companies for which they need to be calculated, etc these metrics calculate the number of active users in the last day/7 days/30 days and are not a rolling calculation the numbers are calculated for the exact timeframe that you define for example, even if the metric is recalculated at 01 00 am on a given day, the active users yesterday metric only captures the number of users who generated events between 12 00 am and 11 59 pm the day before there are other default custify metrics that are recalculated at an action these include nr of notes, open tasks, overdue tasks, last added note at, last touchpoint, last added csm ratings, etc these metrics are updated in real time as you add notes, tasks, csm ratings, etc 2\ calculated metrics for https //kb custify com/calculated metrics that you create, the recalculation interval depends on how you set it when you created the metric you can choose whether the key figure should be recalculated every 1 hour, 6 hours, 12 hours, or 24 hours 3\ health scores https //kb custify com/health scores are recalculated once a day — they are part of a sequence that starts at 12 00 am (account time zone) and includes calculated metrics, health scores, and dashboards the duration of these recalculations depends on the amount of data needed, the number of companies, etc 4\ dashboards https //kb custify com/insights are recalculated once a day — this is part of a sequence that starts at 12 00 am (account time zone) and includes calculated metrics, health scores, and dashboards the duration of these recalculations depends on the amount of data needed, the number of companies, etc recalculation of a widget can be triggered manually by clicking on the three dots on the right side of the widget and selecting regenerate data note, however, that the values are not updated if the widget is based on health scores or calculated metrics (since the health values and metrics keep the same values)