WixAnswers

wixanswers is a complex helpdesk platform previously used internally by the wix team and now available publicly the platform, which has been continually improved since its launch, combines analytical power and professional seo features its intuitive cloud based implementation doesn’t require developer assistance what can you do with wixanswers in custify? view tickets in custify and, if needed, click on the dedicated link in the ticket to reply from wixanswers segment your customers based on their tickets (e g , by open tickets, pending tickets, or total count of tickets) define lifecycle stages based on account types and make sure customers stay on track by assigning tasks and alerts to csms build customer success playbooks based on ticket information for example, you can send automated follow ups to users with a high number of tickets or set tasks for following up with feedback requests create health scores based on data points like ‘number of open tickets’ activation sign in to your custify account and navigate to the integrations section enter your wixanswers url, your api key id, and your api key secret press “save settings ”