Product updates | December 16th, 2021

With our release of today, we have several updates for you:

Surveys

Unsubscribe links in surveys: you now have the ability to add unsubscribe links to the surveys you send. When customers choose to unsubscribe, they are unsubscribed from all emails sent through Custify.

By default, the option is unchecked.

Segments

Segment enhancements for surveys: segment customers (people and companies) based on surveys sent to them. The segmentation options are: – was sent survey A; – has responded to survey A; – has not responded to survey A; – is promoter/passive/detractor in survey A (Promoter Score); – is unsatisfied/neutral/satisfied in survey A (CSAT); – has score X.

Segments enhancements for hierarchy (parent-child relationship): 1. Return all the companies where the parent company is in a particular segment. 2. Return all the companies where the child company is in a particular segment.

Tasks

Snooze tasks: new dropdown for easily picking the hour.

Integrations

Microsoft Teams integration: you can now send alerts and notifications to Teams channel directly from Custify. More information can be found here.

Communication Tab

Email tracking: all the emails sent from Custify will have an open/click tracking icon visible in the Communication tab. Tracking will be applied to all emails sent from Custify from now on. In the upcoming release, we will also bring historical tracking data for older Custify-sent emails.

Email search: you can use the Communication tab (Customer 360° Profile) to search for keywords in the emails by email subject or email body.

Healthscores

Health Scores intervals become more flexible and granular by adding 100 instead of 10 breakpoints values on the axis (the interval between the worst and the best value).

Other bug fixes/improvements, including surveys enhancements for Outlook and frontend performance improvements.

Happy Holidays!