Jira

jira service management, formerly known as jira service desk, is a service management software that has long been a reliable option for mid to large support and it teams the software delivers an out of the box itsm solution with a simple ui that also integrates smoothly with jira software to facilitate collaboration between it and development teams what can you do with jira in custify? segment customers based on tickets with different statuses on different projects build customer success playbooks based on ticket status create health scores based on data like open and solved tickets create alerts if certain kpi thresholds are exceeded activation sign in to your custify account and navigate to the integrations section select “jira” and turn on one of the matching criteria in the list