Jira
3 min
Jira Service Management, formerly known as Jira Service Desk, is a service management software that has long been a reliable option for mid-to-large support and IT teams. The software delivers an out-of-the-box ITSM solution with a simple UI that also integrates smoothly with Jira Software to facilitate collaboration between IT and development teams.
What can you do with Jira in Custify?
- Segment customers based on tickets with different statuses on different projects.
- Build customer success playbooks based on ticket status.
- Create health scores based on data like open and solved tickets.
- Create alerts if certain KPI thresholds are exceeded.
Activation
- Sign in to your Custify account and navigate to the Integrations section.
- Select “Jira” and turn on one of the matching criteria in the list.
