InMoment (Wootric)

inmoment (formerly wootric) is cloud based customer experience management software that lets apps and websites conduct customer satisfaction surveys it lets you properly gauge the popularity and success of your app through the eyes of customers what can you do with inmoment in custify? view the nps (net promoter score) in the company 360 view as well as in the people 360 view segment your customers based on their nps (net promoter score) define lifecycle stages based on this score and make sure customers stay on track with tasks and alerts build customer success playbooks based on nps (net promoter score) for example, you can set up an automated educational drip email campaign followed by automatically assigned tasks that let csms know they should follow up with the targeted accounts activation collected nps surveys with values and comments are imported from wootric and visible in the people 360 view the ratings are also aggregated and displayed on the company level to activate the integration, you can simply navigate to the integrations section in custify and insert your wootric username and password, then press “connect to wootric” the nps will be synced based on the people’s email addresses sign in to your custify account and navigate to the integrations section insert your inmoment username and password press “connect to wootric ”