AskNicely

the asknicely integration imports nps, csat, and ces survey responses from asknicely into custify responses are matched to existing contacts by email address, enabling your team to correlate customer feedback with health data and trigger automated workflows based on promoter or detractor status key benefit see survey scores directly on customer profiles and use nps data in health scores, segments, and playbooks what this integration does imports survey responses from asknicely as nps records in custify matches responses to contacts by email address unmatched responses are skipped updates each contact's nps score with their latest score, comment, and submission date aggregates nps scores per company by calculating the average across all linked contacts runs incremental syncs to import only new responses since the last sync data synced from asknicely data where it appears in custify survey score (0–10 for nps) contact attribute nps score score respondent comment contact attribute nps score comment submission date contact attribute nps score submittedat unique response id stored for deduplication average score across contacts company attribute nps score globalscore before you begin make sure you have the following before connecting asknicely to custify an active asknicely account with at least one survey campaign your asknicely api key (available in asknicely under settings → api ) your asknicely subdomain the part before asknice ly in your url if your url is acme asknice ly , your subdomain is acme admin or integration settings access in custify how to set up the integration step 1 get your asknicely api key log in to your asknicely account go to settings → api copy your api key note your subdomain just the part before asknice ly in your url step 2 configure the integration in custify in custify, go to settings → integrations find asknicely in the list and click add integration enter your asknicely domain (subdomain only, e g acme do not include asknice ly ) enter your api key click save settings step 3 initial sync once you save your settings, custify will automatically run a full sync to import all existing survey responses this may take a few minutes, depending on response volume no further action is needed how matching works each asknicely response includes the survey recipient's email address custify looks up that email in your contacts database if a match is found, the response is imported and linked to that person and their associated company if no match is found, the response is skipped important responses will only appear in custify if the respondent's email matches an existing contact make sure your contacts are imported before running a sync sync types full sync imports all survey responses from asknicely runs automatically when the integration is first activated and can be triggered manually responses are deduplicated by their unique response id incremental update imports only responses submitted since the last successful sync runs automatically on a regular schedule troubleshooting responses not appearing? check the email address the response email must match an existing contact in custify verify your api credentials make sure the domain and api key are correct check integration status ensure the integration shows as active run a manual sync trigger a full sync from integration settings wrong domain format? your asknicely domain is only the subdomain part if your url is acme asknice ly , enter acme do not include asknice ly or https // api key not working? log in to asknicely and go to settings → api verify the api key is still active generate a new key if needed and update it in custify integration settings privacy and security only completed survey responses are imported unanswered surveys are excluded your api key is stored encrypted in custify and is used exclusively to authenticate with asknicely's api it is never shared with third parties nps data follows the same access permissions as other contact and company data in custify only users with access to integration settings can configure the connection