Happyfox

happyfox is a helpdesk management software that lets owners of small to midsize companies manage customer complaints from their website or social media platform it’s a great fit for those who aren’t tech savvy what can you do with happyfox in custify? view tickets and related information in custify segment customers based on their tickets (e g , by open, pending, or overall tickets) define lifecycle stages based on account types and make sure customers stay on track by assigning tasks and alerts to csms build customer success playbooks based on ticket information for example, you could attach a series of alerts or tasks to segments with a high number of open, closed, or pending tickets create health scores based on the number of support tickets created or open tickets activation for happyfox, the email id is the primary identifier we will associate tickets in happyfox based on the email address to people in custify they will show up on the people level and be aggregated and shown on the company level as well connect to your happyfox instance and the happyfox tickets will be imported as tickets in custify sign in to custify and navigate to the integrations section enter your happyfox account url, your api key, and your auth code press “save settings ”